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MyTelly Dual Call Patching Solutions

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Dual Call Patching Solutions

What is Dual Call Patching?

An option available at the website wherein a customer can simply click to get in touch with the company agents in a jiffy. With just a click on the icon, a visitor sends a notification to the company for his interests and receives a callback for the same.

A Dual Call Patching option on the website is a highly efficient way of connecting to a lot of interested customers with calling your customers directly. It just not helps with connecting but also enables the customers to speak to the company personnel directly with just a click thus converting them into potential leads for your business.

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How does Dual Call Patching work?

  • The process of connecting a customer to company personnel takes place with our smartly integrated API system in place.
  • When the customer clicks on “Dual Call Patching”, he is prompted for his phone number. Our Smartly integrated API System then triggers a call to the agent first and the moment the agent gets connected, the customer is given a call.
  • A seamless experience with minimal effort is what a company can expect from My Telly’s Dual Call PatchingSolution.

Features

Building Positive Image

Instant communication leads to a positive image building of the brand thus bridging the gap between the customer and the... view more company for a relatively better experience. Plus, a company never misses out on opportunities who are actually looking for better solutions.

Comprehensive Reporting

Get precise real-time analytics and recording of all the calls made to the customers by your company’s agent dashboard... view more . This helps while auditing, advanced decision making and fixing the deviations if found any.

Reduced Response Time

Rather than asking the customer to wait in the long queue to speak to a company agent, customers can be probed to convey... view more a suitable time when the agents can personally call them and solve their issues. This delivers customers a sense of priority with great customer experience.

Easy Implementation

With our Click to Call solution, an enterprise can deliver a lasting experience to its customers. No tiresome or complicated... view more configuration is required, just an easy and simple to integrate click to call widget will be installed on the website or any other social media channel.

Maximize Sales Conversion

When customers have a quick and easy way to solve their issues with just a click, they build trust with the brand ... view more easily. This quick technique of Dual Call Patching increases the chances of potential customers to convert easily. They choose to engage proactively and an enterprise never misses a chance of losing prospects. Agents can schedule calls according to the preferences of the customer by capturing the potential customer’s details.

Increase Efficiency & Engagement

Why not using the right time when an interested customer calls us and we pitch in the product/services? Each ... view more call which comes through the widget Dual Call Patching can be an excellent sales opportunity!

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

1 What is Dual Call Patching?

Dual Call Patching refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. An option available at the website wherein an agent can call the customers on click of a button.

2 How does Dual Call Patching work?

The process of connecting a customer to company personnel takes place within the time-frame of 3-5 seconds with our smartly integrated API system in place.

When the agent clicks on Dual Call Patching, he is prompted for his phone number. Our Smartly integrated API System then triggers a call to both the agent and the customer and connect both the parties without any hassle for smoother transactions. A seamless experience with minimal effort is what a company can expect from My Telly’s Dual Call Patching Solution.

3 How to setup Dual Call Patching feature?

  • We have to take DCP number
  • Can be integrated with the website, CRM via an API.

4 Why businesses can use this feature?

For data security, for extracting all recordings and analytics which happens.

5 What are the advantages of Dual Call Patching service?

  • Building a positive image
  • Comprehensive Reporting
  • Reduced Response Time
  • Easy Implementation
  • Maximize sales conversion
  • Enhanced efficiency and engagement
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