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MyTelly Click to Call Solutions

Connect with Just a Click

Turn simple clicks to calls
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What is Click to Call?

An option available at the website using which a customer can simply click to get in touch with the company’s agents instantly.

With just a click on the icon, a visitor sends a notification to the company for his interests and receives a callback for the same.

My telly is a click to call service provider which offers click to call services that enable businesses to convert their website visitors into leads.

MyTelly

How does it work?

  • My telly’s smartly integrated API system helps in connecting the customer to company staff.
  • When the customer clicks on “Click to Call”, he is prompted for his phone number. API System then triggers a call to the agent first and as soon as the agent gets connected, the customer receives a call.

Features of Click to Call Solutions

No Manual Dialling

The best feature of click to call solutions is that agents can reach the customers just by a few clicks without the need to actually dial their number.

Call Recordings

You can keep a track of the agent’s performance and the voice quality of calls by using call recordings.

Call Masking

This feature allows the agents to connect with the customers without showing their personal numbers.

Live to Monitor

With My telly’s live panel, you can monitor all of your business calls in real-time.

Call Tracking

Successfully track and screen all your client calls and the daily performance of your agents.

Detailed Call Reporting

This feature lets you get definite continuous reports of the relative multitude of calls produced using your dashboard.

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Benefits of Click to Call Service

Building Positive Image

Instant communication leads to a positive image building of the brand thus bridging the gap between the customer and the... view more company for a relatively better experience. Plus, a company never misses out on opportunities who are actually looking for better solutions.

Comprehensive Reporting

Get precise real-time analytics and recording of all the calls made to the customers by your company’s agent ... view more dashboard. This helps while auditing, advanced decision making and fixing the deviations if found any.

Reduced Response Time

Rather than asking the customer to wait in the long queue to speak to a company agent, customers can be probed to convey a... view more suitable time when the agents can personally call them and solve their issues. This delivers customers a sense of priority with a great customer experience.

Easy Implementation

With our Click to Call solution, an enterprise can deliver a lasting experience to its customers. No tiresome or complicated... view more configuration is required, just an easy and simple integrated click to call widget will be installed on the website or any other social media channel.

Maximize Sales Conversion

When customers have a quick and easy way to solve their issues with just a click, they build trust with the brand ... view more easily. This quick technique of Click to Call increases the chances of potential customers to convert easily. They choose to engage proactively and an enterprise never misses a chance of losing prospects. Agents can schedule calls according to the preferences of the customer by capturing the potential customer’s details.

Increase Efficiency & Engagement

Why not using the right time when an interested customer calls us and we pitch in the product/services? Each ... view more call that comes through the widget Click to Call can be an excellent sales opportunity!

How to Click to Call Can Benefit Your Business

1

Building Positive Image

Instant communication leads to a positive image building of the brand thus bridging the gap between the customer and the company for a relatively better experience.
2

Reduced Response Time

Instead of asking customers to wait in long queues for their turn, they can be probed to convey a suitable time when the agents can personally call them and solve their issues. This delivers customers a sense of priority with a great customer experience.
3

Quick way to get in touch

Having a click to call option on your website will enable the customers to show their interest in your services and drive more customer engagement.
4

Easy way to generate leads

When an agent calls the customer to assist them, they can use that time to pitch their services and generate new leads.
5

Zero missed calls

As click to call enables the agents to call back the customers, this automatically means that you’ll never miss a business call.
6

Improved customer experience

With Click to Call Solutions, agents can quickly reach out to their customers and assist them in an efficient manner which further enhances the customer experience.

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

1 What is Click to Call?

Click to Call refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. An option available at the website wherein an agent can call the customers on click of a button.

2 How does Click to Call work?

The process of connecting a customer to company personnel takes place within the time-frame of 3-5 seconds with our smartly integrated API system in place.

When the agent clicks on Click to Call, he is prompted for his phone number. Our Smartly integrated API System then triggers a call to both the agent and the customer and connect both the parties without any hassle for smoother transactions. A seamless experience with minimal effort is what a company can expect from My Telly’s Click to Call Solution.

3 How to setup Click to Call feature?

  • We have to take DCP number
  • Can be integrated with the website, CRM via an API.

4 Why businesses can use this feature?

For data security, for extracting all recordings and analytics which happens.

5 What are the advantages of Click to Call service?

  • Building a positive image
  • Comprehensive Reporting
  • Reduced Response Time
  • Easy Implementation
  • Maximize sales conversion
  • Enhanced efficiency and engagement

What Our Clients Say

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