What is IVR?
Interactive Voice Response System:
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
How does the IVR Number System Work?
- Customer reaches out on the business phone number provided by your website
- They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
- Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
Features of IVR Service
24x7 Customer Support
Intelligent Call Routing
Benefits of IVR Solution
Represent Your Brand
Recording Calls with Real-time Reports
A Professional Persona
Increase Agent Efficiency
Business advantages of IVR Service provider
More lead generation
Automate customer care
Reduce operational costs
Manage large call volumes
Frequently Asked Questions
1 What is IVR?
2 Which type of IVR should I use?
3 What are the different types of IVR?
There are two types of IVR
Single level IVR:
This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message.
Multi level IVR:
By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.
4 How can I get an IVR number?
5 What does IVRS stand for?
6 Why does my business need an IVR number?
7 Can I use my old business number along with the IVR number?
8 Does MyTelly offer a Toll Free number as IVR?
What Our Clients Say
Head - Business and strategy, Qwinq
Asst. General Manager - Marketing
Srijan Realty Pvt. Ltd
CEO - BlueBear Technologies